Privacy Policy

Last updated: April 2025

DeltaEcho Care Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy sets out how we collect, use, and protect any personal information you provide when using our website or services.

1. Who We Are

DeltaEcho Care Ltd is a registered home care provider based at 28 Field Farm Way, Stapleford, Nottingham, NG9 8JP. You can contact our Data Controller at info@deltaechocare.co.uk.

2. Information We Collect

We may collect the following personal information:

• Your name, email address, and telephone number (via contact forms or direct contact)
• Information about the care needs of yourself or a family member
• Location information such as your town or postcode
• Technical information such as your IP address, browser type, and pages visited (via cookies)

We only collect information that is necessary to provide our services or respond to your enquiries.

3. How We Use Your Information

We use your information to:

• Respond to care enquiries and requests for assessments
• Arrange and deliver care services
• Comply with legal and regulatory obligations (including CQC registration)
• Improve our website and services
• Send relevant information about our services, where you have given consent

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent — where you have given us clear consent (e.g., completing a contact form)
• Legitimate interests — for example, to respond to enquiries about our services
• Legal obligation — where we are required to process data to comply with the law
• Performance of a contract — where processing is necessary to deliver care services

5. Sharing Your Information

We will never sell your personal information to third parties. We may share your data with:

• Healthcare professionals and other providers involved in your care (with your consent)
• Regulatory bodies such as the Care Quality Commission (CQC) where required by law
• Our trusted IT service providers who assist in operating our website (under strict data processing agreements)

6. How Long We Keep Your Data

We retain personal information for as long as is necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 12 months. Care records are retained in line with CQC guidance and relevant legislation.

7. Cookies

Our website may use cookies — small text files placed on your device — to improve your experience. Essential cookies are required for the website to function. You may disable cookies through your browser settings, though this may affect site functionality.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation requires us to retain it)
• Object to or restrict how we process your data
• Withdraw consent at any time (without affecting prior processing)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@deltaechocare.co.uk.

9. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: